Help Center

How can we help you?

Guides, training, and updates to help you get the most out of GuardsBe.

Trusted by 50+ security guard companies across North America

Getting Started

New to GuardsBe? Start here — everything you need to know in 4 simple steps.

1

Platform Overview

GuardsBe is a 3-layer ecosystem: Products (AI-powered tools), Services (operational support), and AI Agents (automation). Together, they form the growth platform for security guard companies.

  • Products: GuardsBe CMO, GuardsBe Core, Patrol Chain
  • Services: Monitoring, Billing, HR, Accounting, and more
  • AI Agents: Patrol, Monitoring, Marketing, Operations
  • Everything works together — or independently
2

Choose Your Delivery Model

Every service is available in three delivery models. Pick the one that fits your company's size, budget, and comfort with AI.

  • Human Service — Skilled professionals handle everything. No AI.
  • Agentic Hybrid (Recommended) — AI handles routine work, humans manage strategy and exceptions.
  • Full Agentic — Complete AI automation. Lowest cost, highest scale.
3

Setting Up Your Account

Getting started takes minutes. We'll onboard your company, import your guard roster, configure your sites, and set up your first dashboard.

  • Book a demo or training session to get started
  • Share your company info — number of guards, sites, services needed
  • We configure everything and hand you a ready-to-use platform
  • Your dedicated account manager walks you through it all
4

Your First Dashboard

GuardsBe Core is your central command center. See guard activity, patrol compliance, incidents, and performance — all in one place.

  • Real-time guard activity feed
  • Patrol completion rates and missed checkpoint alerts
  • Client site overview with status indicators
  • Quick actions: dispatch, escalate, report

Ready to get started?

Get a custom walkthrough tailored to your company. See how GuardsBe can streamline your operations and help you scale.

Product Guides

In-depth guides for every GuardsBe product. Click to expand topics.

Service Guides

Understand how each of our 8 operational services works for your company.

Remember: Every service comes in 3 delivery models

Human ServiceAgentic Hybrid (Recommended)Full Agentic

Frequently Asked Questions

Quick answers to the most common questions about GuardsBe.

What's New

Latest updates, features, and improvements to the GuardsBe platform.

NewMarch 2026

AI Agents 2.0 Release

Smarter patrol detection with 95% accuracy, improved marketing agent with email personalization, and new operations agent for automated shift management.

NewMarch 2026

Cal.com Booking Integration

Book demo calls and growth planning sessions directly from the website. Seamless scheduling powered by Cal.com.

UpdateFebruary 2026

Patrol Chain Dashboard Redesign

New compliance scoring system, visual patrol route maps, real-time supervisor alerts, and exportable client reports.

NewFebruary 2026

GuardsBe CMO: Campaign Templates

Pre-built email outreach templates designed specifically for security companies. Property managers, construction firms, and residential communities.

NewJanuary 2026

GuardsBe Core: Shift Management

Auto-scheduling based on guard availability, shift swap requests, overtime tracking, and supervisor approval workflows.

UpdateJanuary 2026

Mobile App Update

New guard mobile app with offline checkpoint scanning, GPS breadcrumb tracking, and instant incident photo uploads.

Can't find what you need?

Our support team is here to help. Whether you need technical guidance, account setup, or a training walkthrough — we've got you covered.

Email Support

Email Support

support@guardsbe.com

We respond within 24 hours

Training Sessions

Free 30-minute onboarding and training calls

Available Mon–Fri

Phone Support

+1 (800) 555-GUARD

Available Mon–Fri, 8am–6pm EST